DISCLAIMER :
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Please note that all claim decisions are final and non-negotiable. Any false or fraudulent claims will be immediately denied and/or forwarded to the correct authorities where further legal actions may be taken. Claims are evaluated by revision Vinyl technicians who are industry professionals. Revision Vinyl technicians are not reachable by phone or email. You may contact our customer support to file a claim, however, please note that our customer support team is not responsible for evaluating or making final decisions for warranty claims. Please make sure to provide any information deemed necessary to validate your claim, as well as all information required by Revision Vinyl. All submitted documents (photos, videos, etc.) must be clear, complete and easily identifiable. Also, make sure not to discard any of the original product and original packaging until a final decision has been made.
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Please advise that warranties apply ONLY to Revision Vinyl brand products purchased on revisionvinyl.com. Non-Revision Vinyl brand products purchased on revisionvinyl.com are not warranted under our coverage program and any claims filed for Non-Revision Vinyl brand products must be done through their own system. Also, orders placed through third party marketplaces and/or vendors are not warranted under our coverage program and any claims filed for third-party orders must done through their own system. Third party marketplaces/vendors include but are not limited to: Amazon, eBay, Wal-Mart, Etsy, Wish and Rakuten.
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Technical information about Revision Vinyl products are based upon testing by Revision Vinyl. These tests are considered extremely reliable but does not imply a guarantee or warranty based on this information. All Revision Vinyl products are to be used for its intended purpose. Any warranty claim made whereby the product was used outside the scope of its intended application may be denied. As well, all Revision Vinyl products must be kept clear of any chemicals, contaminants or environmental conditions deemed to be harmful to the integrity of the product.
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Under conditions where a warranty claim has been accepted, Revision Vinyl will incur all shipping expenses aimed to fulfill our warranty. This includes original and any future shipping costs for replacements or returns.
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Revision Vinyl Obligation and liability for defective material shall not exceed the original purchase price paid by purchaser. In no way is Revision Vinyl liable for any incidental or consequential damages and costs beyond original purchase price, whether as a result of defects in the product or not, whether discovered before or after installation or caused by Revision Vinyl negligence.
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Please note that an accepted refund can only be done through the payment method originally used by the buyer. If purchases were partly or wholly done using loyalty points, then Revision Vinyl will credit back the loyalty points used for that purchase. In the case where multiple products were part of the same order, only the value of the product deemed defective can be redeemable.
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Please be sure to carefully examine the product prior to installation/use. Several materials have uneven finishes over large surfaces (greater or equal to 4 sq.ft) including but not limited to: holographic, air-tint, leather. These films may be eligible for a warranty claim using the 2-panel rule (only the material cost for 2 panels are redeemable).